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FAQs

Has my order been dispatched yet? 

 Orders are generally dispatched within 2-4 working days, sometimes sooner. You will receive a dispatched email when your order has been dispatched, please check your SPAM/Junk box just in case it slips in there. If you cannot find your dispatch email or think you may have deleted it, contact us on support@swaddle.com and we can give you real time information on whether your order has been dispatched or not.

 

My item arrived broken or damaged what can I do? 

 If your product is damaged then please take photos and send them to us on support@swaddle.com We are not responsible for any damages to boxes, cases or other packaging. We always make sure we sufficiently protect the product. However it's the carriers responsibility to handle them with care, we have no control over this.

 

 My order is still not here please help?

Firstly, please do not worry it is on it's way. If you order has taken longer than 4 weeks days from dispatch then please contact us and we will look into it for you. We urge you to please allow this time before contacting us.

 

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